Results / 2011–today
Receipts.
Highlights and results from 20+ years of shipped work.
22%
revenue increase
An iPad guided-selling app for Trane dealers and homeowners. The increase was reported for the project.
Trane · HVAC guided selling
Won
the full design-and-build engagement
The whole NBA season was scheduled by one expert in a spreadsheet. My desktop prototype showed a better way, and won the firm the work.
NBA · Game scheduling
Launched
a national digital program, and trained its team
As a design lead in London, I helped establish KPMG UK’s digital enablement program and trained its new design team in experience design.
KPMG UK · Digital enablement
US + UK
one journey-mapping tool
I designed and prototyped the journey-mapping tool used by both KPMG’s US innovation team and its UK practice.
KPMG US & UK · Journey mapping
Funded
a multiyear firm workstream
A unified patient-access prototype secured support and funding for a multiyear workstream.
Healthcare · Patient access
Scaled
from the Garage to Living Labs
As a lead designer, I helped evolve the Garage into KPMG’s Living Labs, shaping their development and build-out as an immersive space for clients to explore emerging technology.
KPMG · Living Labs
Milestones
2019ShowcasedServiceNow Knowledge 2019An employee-services prototype, shown at the annual conference.KPMG · Employee service management 
2021FeaturedLNIF Innovation ShowcaseA future-healthcare video and prototypes that led to further work.Academic health system 
2024–2026PraisedInteractive RFP responsesProposal websites in place of slide decks, praised by KPMG’s tax partnership.KPMG · Proposal websites
Showcased at ServiceNow’s Knowledge 2019 and the Lake Nona Impact Forum’s Innovation Showcase, and an interactive proposal format that replaced slide decks for KPMG’s tax practice.
Showcase
Knowledge 2019
An employee-services prototype was showcased at ServiceNow’s annual Knowledge conference.
KPMG · Employee service management
Impact
Forum feature
A future-healthcare video and prototypes, featured at the Lake Nona Impact Forum’s Innovation Showcase, led to further work and partnerships.
Academic health system
New format
for RFP responses
I helped develop a new proposal format: interactive websites in place of the usual slide decks. Lauded by the tax partnership, it pushed the limits of a proposal to inspire clients’ confidence in our teams.
KPMG · Proposal websites
About
These are the outcomes. This is the approach.
Where I started, what I’ve learned, and what I care about outside the work.